Privacy Policy

Assure Global Plus Privacy Policy

Assure Global Plus takes its obligations to protect personal information seriously. We are bound by, and abide by, the Australian Privacy Principles in the Privacy Act (Cth) 1988 (“Privacy Act”) including the Federal Government changes to the Act that took effect from 12 March 2014.

Respecting Your Privacy

The Office of the Australian Information Commissioner (OAIC) has responsibility for privacy regulation at the Commonwealth level. There are legal obligations under the Privacy Act 1988 (Cth) (the Privacy Act) designed to protect the privacy of a debtor’s personal information.

At Assure Global Plus we respect your personal information, and this Privacy Policy explains how we handle it. We take appropriate measures to ensure Assure Global Plus can engage securely with and for our customers. The policy covers Assure Global Plus ABN 75 126 789 099 and all its related companies, including their subsidiaries.

The type of personal information that we collect and hold

Personal Information

Your personal information may be collected by us as reasonably necessary for one or more of our companies’ functions and debt and asset recovery.

Sensitive information

Sensitive information includes information or an opinion about a person’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic or biometric information. We will not collect sensitive information about you unless you have consented for us to do so, or as required by law, and the information is required by us as reasonably necessary for one or more of our companies’ functions and debt and asset recovery.

General information

The types of information that we collect and hold about you may include:

  • ID information such as your name, postal or email address, telephone numbers, and date of birth;
  • other contact details such as social media handles;
  • other information we think is necessary to carry out our business with you.

If you have general enquiry type questions, you can choose to do this anonymously or use a pseudonym. We might not always be able to interact with you this way however as we are often governed by strict regulations that require us to know who we’re dealing with.

Credit Information

We will only receive credit reporting information from your finance company that relates to the details about the debt to be collected, information that is reasonably necessary to identify you including your name and addresses. We may also receive information on any court judgments or bankruptcy orders against you and any personal insolvency information about you including any other publicly available information.

Collecting your personal information

There are many ways we seek information from you. We might collect your information from your finance company, when you fill out a form with us, when we’ve visited you, when we’ve called you or when you’ve given us a call. We will try to collect personal information directly from you unless it’s unreasonable or impracticable to do so.

What we do with your personal information

We take reasonable steps that your personal information is accurate, complete and up to date. Before we use or disclose your information, having regard to the purpose of that use or disclosure, we take reasonable steps to ensure the information is accurate, up-to-date, and relevant.

Your personal information is kept secure against misuse, interference or loss and unauthorized access, modification or disclosure. When your personal information is no longer needed for any purpose for which the information may be used or disclosed or required by law or a court to be retained, we will take reasonable steps to destroy it or permanently de-identify the record.

Rights of third parties

Our privacy obligation also extends to third parties that we collect personal information from. We will only collect personal information from third parties as reasonably and necessary for the functions or activities of our business. We will also advise third parties if their personal information is being collected.

Website Security

Our website contains very high levels of security to protect all personal information. These security levels are standard for internet sites and involve the use of 128-bit encryption. Encryption is the standard way of protecting your information as it is transmitted between you and us. This involves converting the information into an unreadable code using a ‘key’ (and de-coding it is using this ‘key’). The longer the key, the more difficult it is for others to break the encrypted code.

It is necessary for Assure Global Plus to collect your IP address for your interaction with various parts of the Assure Global Plus website. Your IP address is the identifier for your computer when you are using the internet.

For instance, Assure Global Plus collects and stores your IP address when you log into the website. As part of our security for Assure Global Plus, Assure Global Plus uses this information when we attempt to detect and prevent fraudulent transactions in our databases. We collect and store your IP address for security and audit purposes.

Your IP address will not otherwise be used by us or released to any third party except in the case of inappropriate behaviour or for monitoring and addressing actual or potential security and fraud issues, such as unauthorised access to our computer systems or fraudulent transactions.


A “cookie” is a small text file placed on your computer by our web page server. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. No personal information about you is collected during this process.

We use cookies to:

  • Count the number of visitors to each page and to track the path each visitor takes to navigate this website.
  • If our website requires you to register or login to gain access to the site, cookies are used to assist in this process and are used as part of the registration process.
  • They are also used to store the username while the user is logged into the site and to track the number of times the user has tried to log in during a single visit.

Privacy Complaints

If you are concerned about how your personal information is being handled or if you would like to make a complaint, please contact us on the details listed at ‘Contact us’.

Changes to this Privacy Policy

This Policy may change from time to time. Please visit our website regularly as we will let you know of any changes to this Policy by posting a notification on our website.